work cost vector
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Workflows That Match
Customer Moments

Checkout, shipping, returns—automate the touchpoints that drive tickets and delays.

Checkout
workflow

Abandoned Cart

Trigger after X hours; send reminder + incentive. Sync with your email platform.

Trigger: cart idle · Output: email sequence
Shipping delay
workflow

Order Updates

Auto-send confirmation, shipping, and delivery emails. Pull tracking from WMS or carrier API.

Trigger: order status · Output: customer email
Return request
workflow

Refund Flow

Form or helpdesk → RMA created → label sent → refund triggered on receipt. Fewer back-and-forths.

Trigger: return request · Output: RMA + refund
tickets image
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Support Automation
that Deflects Tickets

What we Automate:

  • Inbox triage and tagging
  • Auto-tag by topic and priority
  • Macros and canned responses
  • SLA timers and escalation

Deflection rate

38%

Tickets avoided via self-serve + automation in first 30 days

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Works With Your Store
and Helpdesk

Pick your stack—we'll show what we can connect.

Store Platform

helpdesk

Shopify

helpdesk

WooCommerce

helpdesk

BigCommerce

Helpdesk

helpdesk

Zendesk

helpdesk

Gorgias

helpdesk

Help Scout

Shipping / WMS

helpdesk

ShipStation

helpdesk

Custom WMS

helpdesk

ShipHero

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What Store Owners Say

quote

"Ticket volume dropped 40% in 6 weeks. Refund flow is fully automated."

Head of Ops · 12K orders/mo

quote

"Shipping notifications alone cut 'Where is my order?' by
half."

E-com Manager · Shopify

quote

"Returns used to take 3 days. Now same-day RMA &
label."

Owner · DTC brand

quote

"Abandoned cart sequence pays for itself every month."

Marketing · WooCommerce

quote

"Support team finally has time for complex issues instead of status checks."

Customer Success · 12K orders/mo

quote

"Inventory alerts prevent oversell. Fewer angry customers."

Ops Lead · Multi-channel

quote

"Abandoned cart sequence pays for itself every month."

Marketing · WooCommerce

quote

"Support team finally has time for complex issues instead of status checks."

Customer Success · 12K orders/mo

quote

"Inventory alerts prevent oversell. Fewer angry customers."

Ops Lead · Multi-channel

quote

"Ticket volume dropped 40% in 6 weeks. Refund flow is fully automated."

Head of Ops · 12K orders/mo

quote

"Shipping notifications alone cut 'Where is my order?' by
half."

E-com Manager · Shopify

quote

"Returns used to take 3 days. Now same-day RMA &
label."

Owner · DTC brand

work cost vector
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Estimate Your Support
Savings

Tickets per day, handle time, and return rate → monthly savings.

Estimated Monthly Savings:

$1,561

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Frequently Asked Questions

Clear, straightforward answers about our process, security, and support.

No, Opzio ensures that all your business and AI data is processed in real-time and never stored beyond necessary processing. We respect your privacy and maintain strict SaaS compliance standards.

Yes. We can create automated workflows that capture return requests, verify eligibility, generate return instructions, and update your system.

Opzio seamlessly connects your workflows with popular SaaS platforms and AI tools, ensuring smooth data flow and automation without any manual intervention. Our team configures and tests integrations to optimize performance and reliability.

Our automation pipelines are fully encrypted and adhere to top SaaS security standards, ensuring your startup data and AI models are protected.

workflow

Fix one Flow This
Week.

Launch with a single optimized workflow this week, and gradually extend automation.

Book an Automation Audit