Frequently
Asked Questions
Find answers to common questions about our e-bikes and performance.
On a single charge, our e-bikes typically offer a range between 35 to 80 miles depending on the model, terrain, rider weight, and assist level. Real-world performance may vary based on weather conditions, tire pressure, and riding habits.
Yes, our e-bikes are built with IP-rated electronics and weather-resistant components, making them safe to ride in light rain and wet conditions. However, we recommend avoiding deep water exposure and storing the bike in a dry place when not in use.
To extend battery life, avoid fully draining it regularly and store it in a cool, dry environment. Charging between 20% and 80% for daily use and using the original charger will help maintain long-term performance and efficiency.
Most of our e-bike batteries take approximately 4 to 6 hours to fully charge using the standard charger provided. Charging time may vary slightly depending on battery capacity and current charge level, but smart charging systems help prevent overcharging.
Yes, you can ride the e-bike without motor assistance just like a traditional bicycle. The drivetrain is designed to pedal smoothly even when the motor is turned off, giving you full flexibility and control whenever needed.
We offer a comprehensive 2-year warranty covering the frame, motor, and electrical components, including the battery. This ensures protection against manufacturing defects and provides peace of mind for everyday commuting and long-distance rides.
